How We Care For Your Information

Contact details you choose to share, such as name, email address, phone number, child age range, and waitlist or newsletter preferences.

Survey responses submitted through the Little Lumora Parent Preference Survey, including childcare preferences, family needs, and related feedback.

Technical and usage information such as pages visited, device/browser information, approximate location, referral source, and interactions with the website.

Messages or call-booking details you send through linked services, email, phone, or meeting tools.

To respond to questions, manage the family waitlist, send opening updates, and share tour or enrollment information when available.

To understand what Abbotsford families value most and shape Little Lumora childcare planning before opening.

To operate, secure, improve, and measure the performance of the website and related campaigns.

To meet legal, safety, recordkeeping, and business obligations.

We use cookies, Google Tag Manager, and related analytics tools to understand website activity and improve the experience. These tools may set or read cookies and collect usage information.

We may also use Meta Ads and TikTok Ads tools, such as pixels or event tracking, to measure campaigns, understand whether ads are working, and show more relevant Little Lumora content on those platforms.

You can control cookies through your browser settings. If you disable cookies, some website features or measurements may not work as expected.

We may use service providers including Formbricks for surveys, Google Tag Manager or Google Analytics for measurement, Meta Ads and TikTok Ads for advertising measurement, Linktree for external links, and Cal.com for call booking.

We may use COEngine CRM to manage inquiries, survey follow-up, waitlist records, and family communications. We may use Brightwheel for childcare administration, enrollment-related workflows, family communications, or centre operations as Little Lumora opens.

These providers process information under their own terms and privacy practices. We use them to operate the website, collect survey feedback, manage communications, and understand site performance.

When you interact with our website, ads, forms, survey, or booking links, we may use event data, contact details, source information, and preferences to understand campaign performance and follow up appropriately.

Where supported by advertising platforms, information may be matched or processed in a privacy-protective way, such as through browser cookies, pixels, or hashed contact information.

By submitting a form, joining the waitlist, completing the survey, or contacting us, you consent to our use of the information for the purpose described at the time of collection.

Marketing or newsletter messages will include a way to unsubscribe where required. Service or waitlist-related messages may still be sent when needed to respond to your request.

We keep personal information only as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted by law.

We use reasonable administrative, technical, and organizational safeguards to protect personal information. No online system can be guaranteed to be completely secure.

You may request access to, correction of, or deletion of personal information we hold about you, subject to legal and operational limits.

You may withdraw consent for optional communications at any time, though this may limit our ability to provide requested updates.

This website is intended for parents, guardians, and adults. We do not knowingly collect personal information directly from children through this website.

For privacy questions or requests, contact Little Lumora Childcare Centre Ltd. at [email protected] or +1 (844) 8-LUMORA (586672).

Mailing/location reference: 33555 South Fraser Way, Abbotsford, BC V2S 2B8.